The Basis of the Relationship between us…
Our Relationship Charter
We strongly believe that professional relationships need to be based on mutual trust, mutual support, mutual respect and mutual integrity.
As a result we only work with those who share our belief in the importance of these principles.
This means that:-
……..will always do everything in our power to:-
- Keep you fully informed about what’s happening on your affairs and complete every task on or ahead of time
- Operate on the basis that a problem isn’t solved or a piece of work finished until you are 100% delighted
- Reply to every telephone message within 8 business hours
- Maintain the high standards of integrity, honesty, openness, professionalism and confidentiality that you rightly expect from us
- Refer our contacts to you where we believe they could benefit from your products and services
- Always be on the lookout for new ideas that could help you to build an even more successful business and achieve your business goals
- Do what we say we are going to do, when we say we are going to do it.
…… will always do everything in your power to:-
- Maintain the high standards of integrity, honesty and openness that we rightly expect from each other
- Pay for our services in advance of any work commencing – THP has a range of easy payment options (cash, cheque, monthly direct debit, credit card)
- Tell us immediately if we do anything that you are in anyway unhappy with
- Provide us with any information and answers we need to carry out our work – within the mutually agreed timescales
- Refer contacts to us where you believe they could benefit from our help and advice