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Our Relationship Charter

We strongly believe that professional relationships need to be based on mutual trust, mutual support, mutual respect and mutual integrity.

As a result we only work with those who share our belief in the importance of these principles.

This means that:-

We…..

……..will always do everything in our power to:-

  • Keep you fully informed about what’s happening on your affairs and complete every task on or ahead of time
  • Operate on the basis that a problem isn’t solved or a piece of work finished until you are 100% delighted
  • Reply to every telephone message within 8 business hours
  • Maintain the high standards of integrity, honesty, openness, professionalism and confidentiality that you rightly expect from us
  • Refer our contacts to you where we believe they could benefit from your products and services
  • Always be on the lookout for new ideas that could help you to build an even more successful business and achieve your business goals
  • Do what we say we are going to do, when we say we are going to do it.

You…..

…… will always do everything in your power to:-

  • Maintain the high standards of integrity, honesty and openness that we rightly expect from each other
  • Pay for our services in advance of any work commencing – THP has a range of easy payment options (cash, cheque, monthly direct debit, credit card)
  • Tell us immediately if we do anything that you are in anyway unhappy with
  • Provide us with any information and answers we need to carry out our work – within the mutually agreed timescales
  • Refer contacts to us where you believe they could benefit from our help and advice

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