Want to do better in business? Hire ‘nice’ people!
Let’s face it, some workplaces are happier environments than others. At one end of the scale, there are offices with bad tempered managers, a clock-watching culture and the atmosphere of a morgue. At the other are places where there’s a real buzz, plenty of laughter and people who are passionate about what they do.
Most of us know that a happier workplace is a more productive one, but it’s not always easy to change the culture when things go wrong. However, a new independent study commissioned by travel firm Monarch suggests there is one key step – hiring ‘nice’ people.
The survey of 2,000 workers in the UK discovered that people who describe themselves as being nice are twice as happy at work compared to those who say they are rarely or never nice.
What’s more, being nice seems to be almost infectious. Nice people experience an average of 15 kind acts daily, while others experience only six. In short, being nice to your colleagues encourages them to be nice back.
This can have major benefits for your business. People who believe they are nice rate themselves as being twice as productive as those who are not. And when employees are happier your staff turnover becomes lower, saving you both the expense and hassle of recruiting.
There are reputational benefits too. Clients and customers like dealing with ‘nice’ companies, and are more willing to spend money with them.
It’s important to remember, though, that nice people aren’t always nice. The study identified tipping points that made many people ‘lose their nice’. These include rudeness, noise based stresses, confrontation, acute stress and high-pressure situations.
So it’s not enough to simply hire nice people – you need to create an environment that people like to work in. That means creating a supportive and kind, yet efficient, culture within your business. Let staff take breaks to avoid losing their ‘nice’ and encourage them to be honest, professional and even give them space to practice mindfulness.
It may sound utopian, but a happy company is a more profitable one. That’s why at THP we put the highest value on client relationships, not our bottom line. We know that if we’re nice, you’ll want to work with us – and we’ll enjoy working with you all the more.