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There’s little more satisfying than finding out that you’re due a tax refund.

After all, we work hard for our money and we spend so much time making sure our accounts are in order. It’s nice to think that the taxman looks at your return, realises you’ve paid too much and immediately starts sorting out a repayment.

It does happen. When it does, you often find a cheque from HMRC in your post.

However, the sad fact is that there are scammers out there who use the promise of tax refunds to get hold of your bank details and steal your money.

They do this in a number of ways. They might ring you up and ask you for bank details and passwords, which they claim to need to process your ‘refund’. Sometimes they’ll email or text a web link, which will take you a bogus page designed to harvest your details.

Some of these communications are very professional and plausible, so the first you know about being scammed is when you discover a big hole in your bank account.

If that’s not bad enough, there’s an even more unpleasant technique used by the fraudsters.

This is when they get in touch demanding you pay a bogus tax bill. Often done by phone, these calls can be very aggressive and the criminals may threaten you with being arrested or put in prison if you don’t pay up.

Is this refund or tax demand real?

 So, how do you tell whether a call, text or email is really from HMRC and not a scammer?

Firstly, if you don’t normally fill in a tax return – normally because you are in employment – then any communication is likely to be a scam. Tax is normally deducted automatically from wages, pensions and savings. Only people who earn income that’s not taxed at source (e.g. self-employed income, rental income etc) will usually fill in a tax return.

If you do normally complete a Self Assessment Tax Return or VAT returns, then you will often receive legitimate communications from HMRC. If you get an email, the first thing you should do is check that it addresses you by your name (and not something like ‘Dear Taxpayer’) and that it is sent from an email address that ends in ‘hmrc.gov.uk’.

Next, you should never click on links in emails or texts that you weren’t expecting. Nor should you download any attachments.

Most importantly of all, you should never give out any information like your bank details, passwords or PIN numbers. HMRC will never ask for these (and neither will any bank). If you are asked for these details, put the phone down or ignore the email.

If in doubt….

Sometimes a communication can seem so plausible, yet you may still feel something’s not right. If that’s the case, don’t worry. Instead, ignore the email or text, or end the call and then get in touch with HMRC to check whether it’s genuine.

You can also forward suspicious texts to 60599 or forward suspect emails to phishing@hmrc.gov.uk.

Of course, if THP looks after your tax returns, you’re welcome to forward any questionable tax communications to us. We’d be happy to advise you whether they are genuine and whether you need to take any further action.

Avatar for Jon Pryse-Jones
About Jon Pryse-Jones

Since joining THP in 1978, Jon Pryse-Jones has been hands on with every area of the business. Now specialising in strategy, business planning, and marketing, Jon remains at the forefront of the growth and development at THP.

An ideas man, Jon enjoys getting the most out of all situations, “I act as a catalyst for creative people and encourage them to think outside the box,” he says, “and I’m not afraid of being confrontational. It often leads to a better result for THP and its clients.”

Jon’s appreciation for THP extends to his fellow team members and the board.  “They really know how to run a successful business,” he says.  He’s keen on IT and systems development as critical to success, and he continues to guide THP to be at the cutting edge and effective.

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